About Flutterbye
We help leaders see what's really going on with their volunteer programs, reduce hidden dependencies and build systems that will last. We work with complex organisations across Australia and New Zealand. More than 60 have trusted us with this work. Many have returned for additional engagements. When clients come back, it's because the changes we build together stick.
We focus on systems, not symptoms. We help you identify what has genuine value and should be protected, what needs redesign and what can be released. We build your team's capability, so the work continues after we leave. Your volunteer program becomes something your organisation can sustain, not something that depends on us.
“Christine is an exceptional thinker and doer. She has the experience and knowledge to transform complex challenges into structured and logical solutions. Her ability to then deliver concise and concrete outcomes makes her a highly valued colleague and esteemed professional.”
Client — Volunteering Victoria
“We avoided an unnecessary software switch, accelerated improvements across multiple management areas, and built internal capability that will serve us well beyond the project.”
Client — Auckland War Memorial Museum
Meet our Director
I'm a Volunteer Engagement Strategist with more than 20 years in the volunteering sector and seven years consulting across 60+ organisations. I've worked with small community groups, local and state government, nonprofits, peak bodies and government-commissioned strategy projects.
I hold formal qualifications across volunteer administration, change management, process improvement and community engagement: Certified in Volunteer Administration (CVA), Lean Six Sigma Green Belt, Certified Practising Change Manager (Prosci), Certificate of Engagement (IAP2), and Training and Assessment qualification. I'm an Independent Certified Better Impact Consultant and Better Impact Partner.
I've keynoted at Volunteering Victoria and Volunteering New Zealand conferences and contributed to global sector publications including Engage Journal.
But the credential that matters most: clients return. The systems we build together work over time, and organisations come back when they need to go deeper or apply the same thinking to a different part of their work.
Why volunteering?
At 25, I left graphic design after volunteering in Thailand and knew I wanted to work in this sector. I've been here ever since. Volunteering has stayed part of my own life too. I volunteer and see it from multiple perspectives: as a contributor, as a sector professional and as someone supporting organisations that depend on volunteers to deliver.
That experience shapes how I work. I understand what volunteers need and what organisations struggle with. I care about building conditions where volunteers can contribute well, the people supporting them can do their jobs without burning out and organisations can sustain the capability volunteering brings.
If you’re stuck on a volunteering challenge, planning a review or wondering whether your program is working the way it should, get in touch.
Book a discovery call
Why Flutterbye?
Across cultures, butterflies symbolise change, renewal and transformation. That idea feels especially meaningful in volunteering, where thoughtful changes can have an impact far beyond their starting point.
Leaders often treat volunteering as a small part of the operation, but the right strategy, systems and support can create a much wider ripple. A clearer process removes friction. A well-designed role improves the experience for everyone. And a shift in how an organisation understands and supports volunteer capability can free up capacity, strengthen relationships and deepen community impact.
The changes themselves are often practical rather than dramatic: seeing what's really happening, identifying what's getting in the way and addressing the things that will make a volunteer program stronger and more sustainable.
When Christine's daughter was two, she couldn't say “butterfly”. She called them “flutter-byes”. The name stayed because it captures what we believe: small, well-chosen actions can set meaningful change in motion. Flutterbye is about finding the right flutter and turning it into lasting impact.
Why choose us
Results
Less risk. Stronger volunteer experiences. Better retention. More capacity to deliver.
We work with volunteer-involving organisations to use their time and resources more effectively and strengthen compliance with the National Standards for Volunteer Involvement.
Complex volunteer management challenges become structured and workable. Costly mistakes get caught before they land. Programs get built to last.
Clients describe knowing they are in good hands. Most return for a second or third engagement. That repeat rate tells you what works.
These are the outcomes we build together, so your program keeps delivering the community impact you are here to create.
Experience
We bring more than two decades of volunteering sector experience and seven years of volunteer management consulting to every project. The result is practical advice that strengthens your volunteer program, not just your documentation.
To date, we have worked with 60+ organisations across Australia and New Zealand: small community groups, local and state government departments, not-for-profits, state peak bodies and government-commissioned strategy projects.
Christine is an independent Better Impact Certified Consultant, one of a small number across Australia and New Zealand. That means deep experience in volunteer management software reviews, system configuration and team training.
Christine has keynoted at Volunteering Victoria and Volunteering New Zealand conferences and contributed to global sector publications, including Engage Journal.
Whether the project is a Better Impact software review, National Standards audit, stakeholder engagement process or strategic volunteer management advice, the work is designed for practical action.
When we walk into your organisation, we have seen your problem before. More than once.
Care
Christine left a graphic design career at 25 after a month volunteering with disadvantaged children in Thailand. She came home committed to this work and has been in the volunteering sector ever since.
That is not a career pivot story. It is a values story.
She still volunteers today. Plasma through Red Cross. Time at her children’s school. Volunteer engagement is not something Christine consults on from the outside. It is who she is.
When we sit with your team, we are not just solving a volunteer management problem. We are thinking about the volunteers whose experience depends on getting this right. We are thinking about the coordinator who keeps showing up even when the system makes it harder than it needs to be. And we think about the community impact when volunteer programs are run the way they should be.
That is why the structure we build does not leave when we do.
Let's start a conversation
You don't need a perfectly defined brief. You might simply know that something needs attention. One person carries too much, data doesn't feel reliable or leadership can't see what's happening. You'll leave with a clearer view of where to start.
Start a conversation